Genesis Healthcare Coordinator-Customer Data (Full Time) in San Bernardino, California

This is a full time opening for an Eligibility Technician/Receptionist at a 77 bed skilled nursing/mental health rehabilitation center located in San Bernardino, CA.

POSITION SUMMARY: Accountable for meeting Customer Relations Departmental goal of assuring data collection, data input, and information management meet quality standards and required deadlines related to key business goals:

  • Census

  • Timely filing of Medicaid Financial Eligibility Applications

  • Customer Satisfaction

Ensure information across all systems and files is accurate, complete and current reflecting:

  • Facility Profile

  • All basic customer demographic data

  • Census

  • Charges for all services and goods consumed.

  • Other information critical to managing customer information as required


  1. Assure that customer financial records are accurate, complete and reflect charges for all services provided and goods consumed.

  2. Assure data relative to nursing center operations is accurate, complete and current.

  3. Enter, maintain and reconcile census data (ADT) on a daily and monthly basis.

  4. Support Resident Fund Management.

  5. Medicaid Application Process, e.g redeterminations.

  6. May be asked to enter vendor payables in InVoice.

  7. Identify data issues and escalate issues regarding specific customer accounts to assigned Manager for resolution.

  8. Ensure center readiness for month-end processing. Support month-end closing activities.

  9. Cash handling (bank deposits, petty cash) 10. Answer phones, take and communicate messages 11. Maintain resident admission paperwork/files 12. Clerical duties (eg: filing, typing, memos) 13. Deliver billing & contracts to vendors 14. Interact with residents, visitors, vendors, surveyors and employees in a professional manner

  • Other duties as assigned



SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS:1. High School Diploma and minimum of one year experience in office environment preferred.2. Demonstrate speed and accuracy in keying information from paper to computer screen. 3. Cash handling experience preferred 4. Must have a valid driver's license.

Position Type: Full Time

Req ID: 286407

Center Name: Shandin Hills Behavioral Health

Genesis HealthCare, Inc. and all affiliated entities (collectively, “Genesis”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender expression, gender identity, sexual orientation, national origin, age, actual or perceived disability, marital status, pregnancy, genetic information, amnesty, military status or status as a covered veteran in accordance with applicable federal, state, and local laws. Genesis takes affirmative action to employ and advance in employment qualified minorities, women, individuals with disabilities and covered veterans. These policies are fully supported by the CEO, COO and all members of the leadership team.

If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact (877)456-6726. This phone number is for ADA related accommodation requests only, not for routine employment inquiries.